You know how crucial it is to gather customer
feedback and to evaluate what best could be done with your app to increase its
effectiveness. What you don in the online world is to please your target users.
From selecting the right theme to adding the appropriate features, from
defining the layout to improvising the navigations, everything revolves around
the target audience. You strive hard to provide excellent user experience but
how can you find out what your users are thinking about your creation.
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You need to follow a set of methods and
techniques that can bring you closer to your target users and help you in
identifying the loopholes in your apps. For enhanced productivity, such holes
must be filled expertly and before things get worst.
Things To Be Careful Of
The two important purpose app developers
strive hard to fulfill by gathering reviews is to first improve app's
performance and second are to work on its productivity and rating.
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You cannot deny the fact that every new user
would prefer peeking into the reviews and feedback of the app before
downloading. So, unless you do not know how to connect with them how would you
be able to bring out prosperous outcomes? So, take baby steps first before
jumping off to the cliff.
Feedback Forms
You need to stop your users from getting on
the App Store for leaving the reviews. A clever and safest technique is to
attach feedback forms inside your applications. This will give a direct medium
to your users to talk about the issues they are facing while using your app.
Secondly, there will not be any negative review shining brightly on your App
Store profile.
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Next most important thing to take care of is
to provide fewer options to your customers. Being app creator you must be aware
of the predicted issues your users are likely to face. Therefore, select only
the relevant problems and put them in the answer options. Custom IOS application developers are well
aware of all these crucial aspects, therefore they carry out timely maintenance
to avoid causing trouble to their users.
As per the study presented by Matt Galligan,
adding integrated feedback forms are the simplest yet most effective solution
to get the reviews. These forms provide relevant options and do not annoy the
viewers or users.
Instant messaging
You must know the feature of instant
messaging but how about adding a real-time messaging option in your mobile app.
You can add a pop-up window that provides direct conversation with the app's
customer support departments. Your users can directly get in touch with the
experts to share their reviews and get them resolved through one-on-one
conversations. In this way, they will feel more connected and responsible to
identify a problem and address them to you. It will stir a spirit of obedience
in them.
Online Surveys
Online surveys are a professional and
progressive solution to get proper insights about your app. You must know what
your users have in mind and what the features they would like to suggest are.
You can use their opinions and blend your expertise to produce an even more
remarkable thing.
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Through online surveys, you gain the loyalty
of your customers and users on the App Store and even outside the store. It is
a great way to connect and bring them closer. While attempting the survey, many
users feel more enthusiastic to share their opinions and honest app experience.
Social Media
Social media is a great medium for you to get
instantly updated about your app's feedback. You can utilize the platforms to
promote your app activities and to make the users aware of the features it
provides. But most importantly, through chats and comments, you can feedback
without hurting your app’s rating. It provides a secret avenue for you to get
on and gather as many negative reviews as you can have to make the required
changes.
Wrap
Up
Empower your app with features that are less
likely to get from any other platform. The better user experience you provide
the maximum will be your revenues. So improvise for your customers and users
and witness the prosperity.
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